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Find an answer, follow a quick fix, or get in touch with the team.

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Getting started What Remi is, what you can add, and how to begin.
  • When can I download Remi?
  • What can I give Remi?
  • Do I need an account?
4 answers Studying Lessons, quizzes, flashcards, reviews and streaks.
  • How does Remi make lessons from my file?
  • How does Remi decide when to review a card?
  • What kinds of quiz questions are there?
6 answers Plans & billing Remi Plus, the free trial, the Shop and refunds.
  • Is Remi free?
  • What are sparks?
  • How do I cancel Remi Plus?
6 answers Account & help Signing in, settings, devices and getting help.
  • I forgot my password.
  • How do I contact support?
  • Can I change my daily goal or reminder time?
4 answers Privacy & data Who sees your files, exports and deleting your data.
  • Who can see my files and notes?
  • How do I delete my account?
  • Can I get a copy of my data?
4 answers Delete your account How to delete your account and data, in the app or by email. Read the steps
Quick fixes

Sorted in under a minute.

Reset your password

  1. Open Remi and tap Sign in.
  2. Tap Forgot password? and enter your email.
  3. Enter the code we email you and choose a new password.

Get Remi Plus back on a new phone

  1. Sign in with the same Remi account.
  2. If Plus isn’t there, open the Remi Plus screen.
  3. Tap Restore.

Change when reminders arrive

  1. Go to Profile and tap the gear button.
  2. Open your notification settings.
  3. Pick the time that suits your day.

Remove a question that’s wrong

  1. After you answer, tap the flag next to Why?
  2. Tap Remove.
  3. It won’t come back in that note’s practice.
Contact

Talk to a human.

The fastest way is from the app: Profile → Settings → Customer support. It sends us your message with your account attached, so we can help straight away. Or write to the right inbox below.